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Frequently Asked Questions
Orders
Placing an online order requires just a few steps:
- select an item you would like to purchase, and then click the "Add to Cart" button from either the product detail page.
- You can then choose to continue shopping or go directly to Checkout.
- Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the prompts to check out.
- You will receive an email confirming your order that includes your order number and details.
To make a change to an order please contact us using the order enquiry selection on our contact us form.
To pay for an online order, we securely accept Visa, MasterCard, and American Express charge cards as a form of payment at our stores and online. PayPal and Afterpay may also be used for orders, with Afterpay available in-store.
Online Only: Our current purchasing policy requires that you use a credit card that is attached to a billing address and phone number in Australia or New Zealand.
Gift cards or credit notes can not be used at this time.
We currently do not allow "Click and Collect" at this time. All orders purchased online are only available for delivery to a valid Australian and New Zealand addresses.
All purchases made through oshkosh.com.au will need to be processed online. If you're having difficulty placing an order, we can help assist by making an order request customer service enquiry.
Delivery
All our orders are delivered using Shippit which uses a collection of couriers to best suit the delivery location. Some of the couriers include Australia Post, New Zealand Post, Couiers Please, Amarex, and Fastway.
The delivery address for an order must be a valid residential address. If you entered an incorrect address please contact us immediately. Unfortunately, the delivery address cannot be amended once the order has been shipped. In the event that the wrong address is indicated in the order, and the package is delivered, OshKosh will not be liable for any replacement or refund if missing. On a rare occasion may charge an additional cost for change of address for undelivered parcels with wrong/invalid address.
You may track the status of your package anytime with our tracking tool using the detials on your order. Once you know your trakcing number via email you can track your order via shippit. If you syill can't located or find the status of your order please contact us.
All deliveries and packages require a signature upon delivery. Australia Post will leave a card to either pick it up at the nearest post office or may be re-delivered. With Corona COVID-19 many of these procedures have changed, Australia Post is practicing safe contact and this may differ from location to location.
Returns
All online orders must be processed using our return and exchanges page. You can lodge a return at anytime as long as the order is within the return window still in new condition. In-store returns for online orders are not currently permitted. You may return any item purchased in-store to any of our locations. We do not accept in-store purchases to be returned using the online method.
We want you to be happy with your purchase so please check your order as soon as you receive it. If you are unhappy with your order including size, product received or any other details relating to the order, please follow the directions on our return and exchanges page. Please make sure your return request is within 30 days of the receipt of your order.
We currently only offer free returns for our Gold and Silver Club customers. We have amended our Club Membership program and there may be changes to this policy on July, 1 2020.
Account Information
If you can't remember your login or password detials please navigate to the forget password tool.
If you received an error using the forget password tool using the instructions above, please contact us using our customer service form.
Firstly, please check your spam to see if the email has appeared in that location. If you still haven't received the forget password email, please contact us using the customer service form.